I guess, like everything else, everyone will have their own experiences. I (Isaac) have been flying with Iberia for a year and a half every 15 days and ALWAYS, ALWAYS, ALWAYS had some delay. If it wasn't going to Madrid, it was on the scale there. Some motivating some flight change. Others disrupting plans like the one in the JOURNEY TO SYRIA we passed the DAY 1: NEAR DREAMS in which the Iberia negligence and their shared services left Juve and Ruth on the ground (whom we took advantage of to send a big hug).
As the experiences are useful for something, when preparing this trip we had planned to leave on the 30th "worker" as soon as we left to have room to get to Salzburg to spend New Year's Eve. That will save us. At 16'00 we were already "billed" and taking a snack (2.50 EUROS) and buying some entertainment for waiting (9.65 EUROS) at Alvedro Airport, A Coruña, waiting for the plane that will take us to Madrid to stop with Munich
Already 40 minutes late we entered the plane, which still suffered more delay when "without hardly any explanation" (far from the typical extraordinary weather conditions) was another 40 minutes standing on the runway until the landing gear took off from the ground.
The consequences were that after an important race for Terminal 4 that left us with the tongue out, They closed the boarding gate that took us to the plane to Munich in the nose, and the next one does not leave until 8'55 in the morning.
As mark the law, and so we demanded it, they gave us transfer, hotel, dinner, breakfast and 6 minutes each to talk, in addition to boarding pass for the next day's flight. What would happen if it were day 31? The grapes in a hotel on the outskirts of Madrid?
Not so fortunate were "flight partners" returning to Munich. In their "coming" to Spain they told us that there were so many delays that, the queues to attend them and facilitate the rights of passengers and flight change, lasted from 19'00 to 9'00 that they managed to be attended. Mothers with babies thrown down the aisles, without blankets, without attention beyond 2 young ladies in a service post for hundreds of passengers. This is how Iberia treats its customers.
However, we have more rights under the law, and the usual claims will fall (UPDATE 12/01/10: It has already fallen, OMIC has proved us right). In case of cancellations and long delays without extraordinary causes (which Iberia will have to prove, and not us and there were none here) on inter-community flights of more than 1500 km are € 400 per person redemptions. In addition to the possibility of being able to claim everything that can be claimed (hotel, rental car, moral damages, etc ...). We will tell you, but before we have had some joy.
Although hard, our thinking is that If that is how Iberia usually treats its customers, I hope it goes to waste and takes all those living entrepreneurs who do not know what a customer is. The pain of these thoughts is that in the end those who pay are the simple workers who have to face up for the mismanagement or the permivisity that there is with air transport.
Now to sleep, and to think about the positive. We are already in Madrid, and tomorrow we will head to a different New Year's Eve. Munich and Salzburg await us.
Isaac and Paula, from Madrid (Spain)
EXPENSES OF THE DAY: 12.15 EUROS